Information for Residents of Texas

  • I believe that all patients should have easy access to information about their care; how to get their records, know their rights, and reach the right regulatory agency if they need to.

    Below you’ll find information about how to file a complaint with relevant authorities, contact licensing boards, and request your records.

    This information is provided in accordance with Texas House Bill 4224 and Texas Health & Safety Code §181.105.

  • With your Clinician:
    f you're unhappy with any part of your experience, we encourage you to share your feedback directly with your clinician. Hearing about your experience helps us understand what went wrong, make things right, and refine our approach to help prevent similar issues for future patients. You're welcome to submit your concerns through the Spruce app, or if you'd prefer a more personal conversation, we can schedule a phone or video call.

    With the Executive Council:
    The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by the following professionals: psychologists, psychological associates, professional counselors, marriage and family therapists, social workers, and licensed specialists in school psychology. If you would like to report suspected professional misconduct, you can contact the Texas Behavioral Health Executive Council by phone at 1-800-821-3205.

    With the Attorney General:
    The Attorney General of Texas collects and maintains records of consumer complaints to protect Texas residents from unlawful business practices. Information on how to submit a consumer complaint may be found here on the Attorney General's website.

    Please be aware that, under Texas law, consumer complaints are open to the public. Therefore, the Attorney General's office requests that you do not include sensitive or confidential information in your complaint.

  • Dr. Bartholomew is a licensed psychologist in the state of Pennsylvania (PA license# PS019132) practicing telepsychology in Pennsylvania under Psypact telepsychology authority (Psypact mobility# 5743). You can verify her PA license here and her Psypact privileges here. You can verify her VA license here. You can verify her CO license here.

    You can contact the Pennsylvania State Board of Psychology by mail at PA State Board of Psychology P.O. Box 2649 Harrisburg, PA 17105-2649, or by phone at (833) DOS-BPOA.

    You can contact the Texas Behavioral Health Executive Council by mail at 1801 Congress Ave., Ste 7.300, Austin, TX 78701 or by phone at (512) 305-7700.

  • You have the right to access and receive copies of your health care records. To ensure the security of your confidential Protected Health Information (PHI), PIPS requires that all record requests be submitted through our secure HIPAA-compliant portal.  

    • Instructions: Log in to your Spruce Account. Send a message to Dr. Bartholomew stating a request for a Release of Information document. One will be sent to your patient portal within 48 business hours. Complete the form and return it via the portal.

    • Timeline: In accordance with Texas law, we will respond to your request for records within 15 business days.

    • Fees: PIPS will charge a reasonable, cost-based fee for the retrieval and copying of records as permitted by Texas Law.